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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition 2º edição
Kerry Patterson
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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition 2º edição
Kerry Patterson
Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.
288 pages, illustrations
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 16 de junho de 2013 |
| ISBN13 | 9780071830607 |
| Editoras | McGraw-Hill Education - Europe |
| Páginas | 304 |
| Dimensões | 236 × 163 × 24 mm · 566 g |
| Idioma | English |
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