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![Cover for Alexander H Kracklauer · Collaborative Customer Relationship Management: Taking CRM to the Next Level (Paperback Book) [Softcover reprint of hardcover 1st ed. 2004 edition] (2010)](https://imusic.b-cdn.net/images/item/original/294/9783642055294.jpg?alexander-h-kracklauer-2010-collaborative-customer-relationship-management-taking-crm-to-the-next-level-paperback-book&class=scaled&v=1608809668)