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Implementing ISO / IEC 20000 Certification: The Roadmap Jan Van Bon
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Implementing ISO / IEC 20000 Certification: The Roadmap
Jan Van Bon
The Certification for organizations within the IT Service Management environment. Reflects the increasing desire to have a certification that moves beyond the individual employee. Aimed at a broad range of practitioners, trainers and students working in IT and other environments.
198 pages, illustrations
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 1 de fevereiro de 2008 |
| ISBN13 | 9789087530822 |
| Editoras | van Haren Publishing |
| Páginas | 214 |
| Dimensões | 241 × 172 × 12 mm · 458 g |
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