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Employee Recognition & Customer Satisfaction: Employee Performance Recognition & Customer Satisfaction
Abdul Rehman Shaikh
Employee Recognition & Customer Satisfaction: Employee Performance Recognition & Customer Satisfaction
Abdul Rehman Shaikh
Employee performance recognition techniques used by every organization to recognize employees which motivates employees to put more efforts and ultimately satisfy customers. Recent studies showing that restaurants are putting more time, money and efforts to satisfy employees, because restaurant managers and owners know that external customers can never be satisfied until own internal employees are satisfied. Convenience sampling technique has been used in this study which has results that most of the employee performance recognition techniques have positive impact on customer satisfaction in restaurant industry.
Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
Lançado | 5 de janeiro de 2012 |
ISBN13 | 9783847337485 |
Editoras | LAP LAMBERT Academic Publishing |
Páginas | 68 |
Dimensões | 150 × 4 × 226 mm · 113 g |
Idioma | English |
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