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Service Quality from the Guest's View
Frank Höchsmann
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Service Quality from the Guest's View
Frank Höchsmann
Dear Readers, We describe some of the trends in the hotel and restaurant industry, but also some of the characteristics of the same, in this piece. The focus lies on service-quality seen from the guest´s point of view. Our practical checklists with more than 100 criteria for evaluation of the service quality help to analyse the service quality in hotels or restaurants. This is completed by the guest questionnaires.
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 2 de dezembro de 2014 |
| ISBN13 | 9783734735370 |
| Editoras | Books On Demand |
| Páginas | 66 |
| Dimensões | 4 × 148 × 210 mm · 90 g |
| Idioma | English |
![Cover for Frank Höchsmann · Servicequalität Aus Der Sicht Des Gastes (Paperback Book) [German edition] (2021)](https://imusic.b-cdn.net/images/item/original/727/9783735781727.jpg?frank-hochsmann-2021-servicequalitat-aus-der-sicht-des-gastes-paperback-book&class=scaled&v=1518995269)
![Cover for Frank Höchsmann · Servicio De Calidad Desde El Punto De Vista Del Huésped Y Del Comensal (Paperback Book) [Spanish edition] (2014)](https://imusic.b-cdn.net/images/item/original/725/9783734737725.jpg?frank-hochsmann-2014-servicio-de-calidad-desde-el-punto-de-vista-del-huesped-y-del-comensal-paperback-book&class=scaled&v=1418427455)