The Roles of IS-IT in Transforming Enterprises: With the use of the Web, E-commerce & Mobile Applications

Essay from the year 2011 in the subject Computer Science - Applied, grade: 3.9, University College of Technology and Innovation, Malaysia, language: English, comment: A Distinction was achieved on this essay. Excellent grade! , abstract: This paper focuses on the impact of Information and Communication Technologies on Enterprises and how advanced technologies are used to benefit organizations. The three main areas concerning ICT: Web 2.0, E-commerce technologies and Mobile Applications, are discussed in detail to give the readers a broader view of the potential these technologies hold for organizations all around the world. The rapid development of agile and collaborative IT infrastructures has truly changed the way of communication across different entities. Not only this, intelligent systems are being used to gather information and knowledge that can be used for greater purposes. An example of this is web analytics, to gain market intelligence on any product or service sold in any part of the world. The Internet brings enterprises closer to their stakeholders by improving relationships. Reduced costs and increased productivity are also in the package of benefits that enterprises receive by adapting to the new environments of being, trading and communicating - online. So how do enterprises leverage the information to steer their ships to prosperity? How are enterprises gaining larger market shares and reaching wider geographical areas to spread their existence? Executives on the move are always reliant on their smart phones to stay in touch. All this, and more on the trends of technology have been looked at through this research. This paper boils down to a literature review of lots of work done by other researchers on the same topic and compares what they say about the effects of ICT on enterprises, negative or positive. Keywords: Strategic Roles of ICT, Enterprises, Web 2.0, E-commerce, Mobile Applications