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The Virtual Public Servant: Artificial Intelligence and Frontline Work Stephen Jeffares 2021 edition
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The Virtual Public Servant: Artificial Intelligence and Frontline Work
Stephen Jeffares
This book documents how—after decades of designing out costly face to face transactions, investment in call centres, and incentivising citizens to self-service—the tech industry is promising to re-humanise our frontline public services.
274 pages, 7 Illustrations, color; 13 Illustrations, black and white; XV, 274 p. 20 illus., 7 illus.
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 2 de dezembro de 2021 |
| ISBN13 | 9783030540869 |
| Editoras | Springer Nature Switzerland AG |
| Páginas | 274 |
| Dimensões | 210 × 147 × 19 mm · 384 g |
| Idioma | Alemão |
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