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Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management
Michael Collins
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Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management
Michael Collins
Focuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, or resort setting. Exceptional customer experiences and financial returns are interdependent and Delivering the Guest Experience explains this synergistic relationship.
277 pages
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 30 de agosto de 2019 |
| ISBN13 | 9781792401527 |
| Editoras | Kendall/Hunt Publishing Co ,U.S. |
| Páginas | 277 |
| Dimensões | 614 g (Peso (estimado)) |
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