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Assessing Service Quality: Satisfying the expectations of library customers 3º edição
Peter Hernon
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Assessing Service Quality: Satisfying the expectations of library customers 3º edição
Peter Hernon
This extensively revised and updated edition of Assessing Service Quality explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
232 pages
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 31 de maio de 2015 |
| ISBN13 | 9781783300594 |
| Editoras | Facet Publishing |
| Páginas | 232 |
| Dimensões | 280 × 218 × 15 mm · 610 g |
| Idioma | English |
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