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Service Quality in Leisure, Events, Tourism and Sport - CABI Tourism Texts 2º edição
Buswell, John (formerly of University of Gloucestershire, UK)
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Service Quality in Leisure, Events, Tourism and Sport - CABI Tourism Texts 2º edição
Buswell, John (formerly of University of Gloucestershire, UK)
This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.
illustrations
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 20 de dezembro de 2016 |
| ISBN13 | 9781780645452 |
| Editoras | CABI Publishing |
| Páginas | 322 |
| Dimensões | 190 × 246 × 20 mm · 880 g |
| Idioma | English |