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Service Level Manager: Careers in IT service management - BCS Guides to IT Roles
John Sansbury
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Service Level Manager: Careers in IT service management - BCS Guides to IT Roles
John Sansbury
The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.
154 pages
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 31 de julho de 2017 |
| ISBN13 | 9781780172941 |
| Editoras | BCS Learning & Development Limited |
| Páginas | 152 |
| Dimensões | 129 × 198 × 9 mm · 172 g |
| Idioma | English |
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