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Deploy Empathy: A Practical Guide to Interviewing Customers Michele Hansen
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Deploy Empathy: A Practical Guide to Interviewing Customers
Michele Hansen
Deploy Empathy will help you learn the skill of talking to your customers-learning to truly listen to them-so that you can pull out their hidden needs, desires, and processes.
Empathy is a skill that anyone can learn. Armed with the tactics you'll learn in this book and the toolbox of scripts and phrases, you'll be able to sell more of your existing product, build the right features that will delight your customers, and stop churn in its tracks.
By the end of this book, you'll be able to interview customers and potential customers with confidence.
324 pages
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 1 de agosto de 2021 |
| ISBN13 | 9781737446606 |
| Editoras | Dotsquare LLC |
| Páginas | 324 |
| Dimensões | 228 × 153 × 20 mm · 435 g |
| Idioma | Inglês |
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