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Technical Knowledge for Service Advisors Gregory Marchand
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Technical Knowledge for Service Advisors
Gregory Marchand
Service advisors have the most difficult job in the automotive service industry...and that's without knowing anything about the technical aspects of an automobile. Being able to understand the basics of what a technician is telling them, and then being able to relay that information in simple, easy-to-understand terms to a customer are critical to a successful sale. This book describes basic vehicle systems, common problems, and frequent repairs in a manner that applies directly to the service advisor's job.
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 30 de janeiro de 2015 |
| ISBN13 | 9781507797624 |
| Editoras | Createspace Independent Publishing Platf |
| Páginas | 48 |
| Dimensões | 216 × 280 × 3 mm · 136 g |
| Idioma | Inglês |
