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Mapping Experiences James Kalbach
Mapping Experiences
James Kalbach
This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions.
250 pages
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 13 de maio de 2016 |
| ISBN13 | 9781491923535 |
| Editoras | O'Reilly Media, Inc, USA |
| Páginas | 384 |
| Dimensões | 196 × 223 × 17 mm · 636 g |
| Idioma | Inglês |
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