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Managing Service Operations: Design and Implementation William J Hollins
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Managing Service Operations: Design and Implementation
William J Hollins
Guiding readers through each stage in the design and implementation of service operations, this book combines examples that are easy to relate to with theory. It contains chapters that include: Chapter objectives; Short cases; Student exercises; Chapter summaries; Further reading section; and A glossary of key terms.
312 pages, Illustrations
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 18 de setembro de 2006 |
| ISBN13 | 9781412929530 |
| Editoras | SAGE Publications Inc |
| Páginas | 312 |
| Dimensões | 170 × 241 × 18 mm · 524 g |
| Idioma | Inglês |
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