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Measuring the Performance of Public Services: Principles and Practice
Pidd, Michael (Lancaster University)
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Measuring the Performance of Public Services: Principles and Practice
Pidd, Michael (Lancaster University)
Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations.
332 pages, 54 b/w illus. 20 tables
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 2 de fevereiro de 2012 |
| ISBN13 | 9781107004658 |
| Editoras | Cambridge University Press |
| Páginas | 332 |
| Dimensões | 180 × 253 × 20 mm · 757 g |
| Idioma | English |
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