Turning Rants into Raves: Turn Your Customers on Before They Turn on You! - Carol Heady - Livros - The Rant and Rave Company, Inc. - 9780988239500 - 3 de novembro de 2012
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Turning Rants into Raves: Turn Your Customers on Before They Turn on You!

Carol Heady

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Turning Rants into Raves: Turn Your Customers on Before They Turn on You!

The book is written for CEO's, business owners and managers that want to improve the experience they are providing to their customers. Five principles of customer service are illuminated with insightful interviews with CEO's, business owners and employees that consistently demonstrate good customer service. We share illustrations depicting real customer service situations, both good and bad, that bring levity to a serious subject. We also show the financial value of implementing our principles by providing the impact to four business drivers and sharing the harsh reality of data on the sad state of customer service.

Mídia Livros     Paperback Book   (Livro de capa flexível e brochura)
Lançado 3 de novembro de 2012
ISBN13 9780988239500
Editoras The Rant and Rave Company, Inc.
Páginas 192
Dimensões 152 × 229 × 10 mm   ·   263 g
Idioma English  

Ver tudo de Carol Heady ( por exemplo Paperback Book )