4 + 1: Embedding a Culture of Continuous Improvement in Financial Services

Winner of the 2019 Shingo Publication Award. This award recognizes and promotes writing that has had a significant impact and advances the body of knowledge regarding operational excellence.



In the first edition of this book, the authors shared their extensive industry experience to explain 5 simple habits that support embedding a Culture of Continuous Improvement. This updated second edition, with more than 60 additional pages, expands on the learning and shares how to progress the development of the habits through three levels of maturity.



The authors combine their seventy years of collective experience in Lean and business improvement to present 5 basic habits to the reader that are easy to learn yet take years to master. A Culture of Continuous Improvement in your organisation will start to develop almost as soon as the habits are applied and continue to mature as they are mastered.



Case studies in two of the world's leading banking organisations demonstrate how the Culture of Continuous Improvement has been applied in real-world situations. The authors also discuss the underlying neuroscience to explain why these habits actually work. This book is essential reading for leaders and business improvement professionals alike.