Conte aos seus amigos sobre este item:
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Special edition
John DiJulius
Preço
€ 21,49
Item sob encomenda (no estoque do fornecedor)
Data prevista de entrega 28 de mai - 6 de jun
O que dizem nossos clientes:
Adicione à sua lista de desejos do iMusic
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Special edition
John DiJulius
Exceptional customer service doesn't just happen---there are intentional, repetitive practices that companies known for their amazing customer service carry out. Secret Service reveals the hidden systems behind these few exceptional companies and the actions they take that any business can utilize so as to consistently surpass customer expectations.
208 pages, Illustrations
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 28 de janeiro de 2003 |
| ISBN13 | 9780814471715 |
| Editoras | HarperCollins Focus |
| Páginas | 208 |
| Dimensões | 151 × 228 × 16 mm · 294 g |
| Idioma | English |
Ver tudo de John DiJulius ( por exemplo Paperback Book )