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Quality Improvement in European Public Services: Concepts, Cases and Commentary
Pollitt, Christopher, C
Quality Improvement in European Public Services: Concepts, Cases and Commentary
Pollitt, Christopher, C
Provides a theoretical framework which helps the reader make sense of the detail contained in the later case studies. This title shows how choosing a particular concept of quality has significant political and organizational consequences and also discusses how quality may be measured.
208 pages, 1, black & white illustrations
Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
Lançado | 13 de junho de 1995 |
ISBN13 | 9780803974647 |
Editoras | Sage Publications Ltd |
Páginas | 208 |
Dimensões | 138 × 216 × 15 mm · 360 g |
Editor | Bouckaert, Geert |
Editor | Pollitt, Christopher |
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