Project Red Light - Mark Bitner - Livros - iUniverse, Inc. - 9780595330560 - 15 de novembro de 2004
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Project Red Light

Mark Bitner

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DKK 111,09

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Project Red Light

Project Red Light is an invaluable resource for any business leader who wants to build a high performance team. Author Mark Bitner brings to life an improvement initiative that focuses on the repetitive cycle of "experiences" and "decisions" that teams are confronted with when delivering a service to a customer. In clear and understandable language, Bitner explains how a leader can implement a systematic approach to improving employee performance, business processes, and ultimately the service provided to the customer. Project Red Light covers a diverse field of topics, including: Making continuous improvement a way of life for the teamImplementing a system where employees have the opportunity to rate and provide input on their service experiencesImproving team confidence, collaboration and contributionOffering employees real empowerment opportunitiesPartnering and coaching employees on project improvement fundamentalsLearning how to get employees interested and vested into the business they serveStrengthening the employee relationship Establishing Esprit de CorpsProject Red Light is a useful resource for those leaders who want to get their employees on the same level so a common vision and objectives can be understood, agreed to and accomplished collectively. "Confidence creates high performers. High performers achieve excellence."

Mídia Livros     Paperback Book   (Livro de capa flexível e brochura)
Lançado 15 de novembro de 2004
ISBN13 9780595330560
Editoras iUniverse, Inc.
Páginas 68
Dimensões 150 × 4 × 225 mm   ·   117 g
Idioma English  

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