Conte aos seus amigos sobre este item:
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Matthew Dixon
Preço
€ 18,49
Item sob encomenda (no estoque do fornecedor)
Data prevista de entrega 24 de jun - 1 de jul
O que dizem nossos clientes:
Adicione à sua lista de desejos do iMusic
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Matthew Dixon
Conventional Wisdom holds that to increase loyalty, companies must "delight" customers by exceeding service expectations. But no matter how exciting special deals may be, the "dazzle factor" does not solve customer problems. This book presents a breakthrough idea about how to win customer loyalty.
256 pages
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 26 de setembro de 2013 |
| ISBN13 | 9780241003305 |
| Editoras | Penguin Books Ltd |
| Páginas | 256 |
| Dimensões | 153 × 233 × 19 mm · 318 g |
Mostrar tudo
Mais por Matthew Dixon
Outros também compraram
![Cover for Erik Peterson · The Three Value Conversations: How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale (Hardcover Book) [Ed edition] (2015)](https://imusic.b-cdn.net/images/item/original/715/9780071849715.jpg?erik-peterson-2015-the-three-value-conversations-how-to-create-elevate-and-capture-customer-value-at-every-stage-of-the-long-lead-sale-hardcover-book&class=scaled&v=1647908850)
![Cover for Daniel H. Pink · A Whole New Mind: Why Right-Brainers Will Rule the Future (Paperback Book) [Annotated edition] (2006)](https://imusic.b-cdn.net/images/item/original/710/9781594481710.jpg?daniel-h-pink-2006-a-whole-new-mind-why-right-brainers-will-rule-the-future-paperback-book&class=scaled&v=1408556889)
![Cover for Anders Matthesen · Ternet Ninja: Ternet Ninja 2 (Bound Book) [1º edição] (2019)](https://imusic.b-cdn.net/images/item/original/646/9788763859646.jpg?anders-matthesen-2019-ternet-ninja-ternet-ninja-2-bound-book&class=scaled&v=1561196741)
![Cover for Jan Carlzon · Moments of Truth (Paperback Book) [New edition] (2001)](https://imusic.b-cdn.net/images/item/original/803/9780060915803.jpg?jan-carlzon-2001-moments-of-truth-paperback-book&class=scaled&v=1423688096)
![Cover for Kenneth Waltz · Man, the State, and War: A Theoretical Analysis (Paperback Book) [Revised edition] (2001)](https://imusic.b-cdn.net/images/item/original/376/9780231125376.jpg?kenneth-waltz-2001-man-the-state-and-war-a-theoretical-analysis-paperback-book&class=scaled&v=1545801820)
Ver tudo de Matthew Dixon ( por exemplo Paperback Book e Hardcover Book )