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Service Management: Operations, Strategy, Information Technology James A. Fitzsimmons 6 Rev edition
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Service Management: Operations, Strategy, Information Technology
James A. Fitzsimmons
Provides an introduction to service operations on the market. This book is designed to develop students' skills in both strategic and operational issues pertaining to services. It also offers information on Six-Sigma and RFID, as well as developments in other industry topics.
| Mídia | Livros Book |
| Lançado | 1 de outubro de 2007 |
| ISBN13 | 9780077228491 |
| Editoras | McGraw-Hill Education - Europe |
| Dimensões | 223 × 279 × 25 mm · 1,37 kg |
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