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![Cover for Wolf-dieter Engelbach · Customer Care Management (Paperback Book) [Softcover reprint of the original 1st ed. 2001 edition] (2012)](https://imusic.b-cdn.net/images/item/original/348/9783322889348.jpg?wolf-dieter-engelbach-2012-customer-care-management-paperback-book&class=scaled&v=1609301760)