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![Cover for Stephan Kasulke · Zero Outage: Putting ICT Quality First in the Digital Era - Management for Professionals (Paperback Book) [Softcover reprint of the original 1st ed. 2017 edition] (2018)](https://imusic.b-cdn.net/images/item/original/317/9783319852317.jpg?stephan-kasulke-2018-zero-outage-putting-ict-quality-first-in-the-digital-era-management-for-professionals-paperback-book&class=scaled&v=1608719953)