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![Cover for Silvio Wilde · Customer Knowledge Management: Improving Customer Relationship through Knowledge Application (Paperback Book) [2011 edition] (2014)](https://imusic.b-cdn.net/images/item/original/666/9783642423666.jpg?silvio-wilde-2014-customer-knowledge-management-improving-customer-relationship-through-knowledge-application-paperback-book&class=scaled&v=1548544687)
![Cover for Silvio Wilde · Customer Knowledge Management: Improving Customer Relationship through Knowledge Application (Hardcover Book) [2011 edition] (2011)](https://imusic.b-cdn.net/images/item/original/743/9783642164743.jpg?silvio-wilde-2011-customer-knowledge-management-improving-customer-relationship-through-knowledge-application-hardcover-book&class=scaled&v=1394916833)