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![Cover for Reinhold Rapp · Strategisches Account Management (Paperback Book) [Softcover reprint of the original 1st ed. 2002 edition] (2012)](https://imusic.b-cdn.net/images/item/original/524/9783322869524.jpg?reinhold-rapp-2012-strategisches-account-management-paperback-book&class=scaled&v=1410983699)
![Cover for Reinhold Rapp · Kundenzufriedenheit Durch Servicequalitat: Konzeption -- Messung -- Umsetzung (Paperback Book) [1995 edition] (1995)](https://imusic.b-cdn.net/images/item/original/950/9783824461950.jpg?reinhold-rapp-1995-kundenzufriedenheit-durch-servicequalitat-konzeption-messung-umsetzung-paperback-book&class=scaled&v=1408416340)