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![Cover for Pfannstiel Mario A. · Service Design and Service Thinking in Healthcare and Hospital Management: Theory, Concepts, Practice (Hardcover Book) [2019 edition] (2019)](https://imusic.b-cdn.net/images/item/original/485/9783030007485.jpg?pfannstiel-mario-a-2019-service-design-and-service-thinking-in-healthcare-and-hospital-management-theory-concepts-practice-hardcover-book&class=scaled&v=1552006017)
