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![Cover for Kai Jakobs · Standardisation Processes in IT: Impact, Problems and Benefits of User Participation - XProfessional Computing (Paperback Book) [2000 edition] (1999)](https://imusic.b-cdn.net/images/item/original/896/9783528056896.jpg?kai-jakobs-1999-standardisation-processes-in-it-impact-problems-and-benefits-of-user-participation-xprofessional-computing-paperback-book&class=scaled&v=1511956114)