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![Cover for John Bessant · Driving Service Productivity: Value-Creation Through Innovation - Management for Professionals (Hardcover Book) [2014 edition] (2014)](https://imusic.b-cdn.net/images/item/original/747/9783319059747.jpg?john-bessant-2014-driving-service-productivity-value-creation-through-innovation-management-for-professionals-hardcover-book&class=scaled&v=1489097045)