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![Cover for Hauke-Jan Boettcher · Kundenzufriedenheit: Operationalisierung und Messung im Rahmen des Electronic Commerce (Paperback Book) [German edition] (1998)](https://imusic.b-cdn.net/images/item/original/624/9783838611624.jpg?hauke-jan-boettcher-1998-kundenzufriedenheit-operationalisierung-und-messung-im-rahmen-des-electronic-commerce-paperback-book&class=scaled&v=1408627462)