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![Cover for Florian Boeckermann · Customer Knowledge Management in Der Konzeptphase Der Neuproduktentwicklung - Kundenmanagement & Electronic Commerce (Paperback Book) [2013 edition] (2012)](https://imusic.b-cdn.net/images/item/original/456/9783834939456.jpg?florian-boeckermann-2012-customer-knowledge-management-in-der-konzeptphase-der-neuproduktentwicklung-kundenmanagement-electronic-commerce-paperback-book&class=scaled&v=1408609723)