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![Cover for Eva Maria Armborst · Social Customer Relationship Management: Ein Generalisierter Leitfaden Für Interaktives Kundenmanagement (Paperback Book) [German edition] (2013)](https://imusic.b-cdn.net/images/item/original/040/9783639476040.jpg?eva-maria-armborst-2013-social-customer-relationship-management-ein-generalisierter-leitfaden-fur-interaktives-kundenmanagement-paperback-book&class=scaled&v=1592871895)