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![Cover for Beth Thomsett-Scott · Designing and Implementing Virtual Reference Services: A LITA Guide (Paperback Book) [New Ed. edition] (2013)](https://imusic.b-cdn.net/images/item/original/993/9781555708993.jpg?beth-thomsett-scott-2013-designing-and-implementing-virtual-reference-services-a-lita-guide-paperback-book&class=scaled&v=1550632745)