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![Cover for Alexander Schellong · Citizen Relationship Management: A Study of CRM in Government - Europaeische Hochschulschriften / European University Studies / Publications Universitaires Europeennes (Paperback Book) [New edition] (2008)](https://imusic.b-cdn.net/images/item/original/445/9783631578445.jpg?alexander-schellong-2008-citizen-relationship-management-a-study-of-crm-in-government-europaeische-hochschulschriften-european-university-studies-publications-universitaires-europeennes-paperback-book&class=scaled&v=1749755736)