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![Cover for Alexander Kracklauer · Kooperatives Kundenmanagement: Wertschoepfungspartnerschaften als Basis erfolgreicher Kundenbindung (Paperback Book) [Softcover reprint of the original 1st ed. 2002 edition] (2012)](https://imusic.b-cdn.net/images/item/original/723/9783322903723.jpg?alexander-kracklauer-2012-kooperatives-kundenmanagement-wertschoepfungspartnerschaften-als-basis-erfolgreicher-kundenbindung-paperback-book&class=scaled&v=1526131968)