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![Cover for Aaron Shapiro · Users, Not Customers: Who Really Determines the Success of Your Business (Paperback Book) [Updated edition] (2013)](https://imusic.b-cdn.net/images/item/original/314/9781591846314.jpg?aaron-shapiro-2013-users-not-customers-who-really-determines-the-success-of-your-business-paperback-book&class=scaled&v=1410197303)