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Good Services: How to Design Services That Work Louise Downe
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Good Services: How to Design Services That Work
Louise Downe
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common
192 pages
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 10 de fevereiro de 2020 |
| ISBN13 | 9789063695439 |
| Editoras | BIS Publishers B.V. |
| Páginas | 224 |
| Dimensões | 116 × 180 × 17 mm · 334 g |
