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Analysis of Service Quality Using Servqual Model
Ashok Kumar
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Analysis of Service Quality Using Servqual Model
Ashok Kumar
This book is helpful for youngsters to find out the quality of the institutions of any field with the help of the servqual model. Nowadays servqual model is used as a worldwide research tool. For the analysis of the service quality servqual model used as an important tool. Servqual model was originally measured on 10 aspect of service quality. Servqual was developed in the mid-1980's by Zeithaml Parasuraman & Berry..
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 31 de maio de 2013 |
| ISBN13 | 9783659405235 |
| Editoras | LAP LAMBERT Academic Publishing |
| Páginas | 88 |
| Dimensões | 150 × 5 × 225 mm · 140 g |
| Idioma | English |
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