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Advances in The Human Side of Service Engineering Louis E Freund 1st ed. 2018 edition
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Advances in The Human Side of Service Engineering
Louis E Freund
It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery.
240 pages, 100 Tables, color; 50 Illustrations, black and white; XIII, 240 p. 50 illus.
| Mídia | Livros Book |
| Lançado | 20 de junho de 2017 |
| ISBN13 | 9783319604855 |
| Editoras | Springer International Publishing AG |
| Páginas | 240 |
| Dimensões | 150 × 220 × 20 mm · 394 g |
| Idioma | Alemão |
| Editor | Cellary, Wojciech |
| Editor | Freund, Louis E. |
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