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Keeping Customers Dorothy M Tuma
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Keeping Customers
Dorothy M Tuma
This book is based on a compilation of Dorothy Tuma's weekly articles on customer service, published in Uganda's Daily Monitor as Dora's Diary for over three years. Ms. Tuma began writing these articles as a means of publically complimenting winners in customer service and complaining about losers. In addition to the articles, which are all real-life case studies, the book provides the theory behind key customer service principles as well as practical tools. Every reader will find this well-illustrated book engaging, practical and useful. This is an indispensable handbook and reference tool for anyone who interfaces with customers; in other words, for everyone who offers a product or a service.
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 15 de setembro de 2017 |
| ISBN13 | 9781977578730 |
| Editoras | Createspace Independent Publishing Platf |
| Páginas | 218 |
| Dimensões | 152 × 229 × 13 mm · 326 g |
| Idioma | Inglês |