Denise Robitaille

9 Keys to Successful Audits Denise Robitaille

Auditing is one of the elements that makes your quality management system complete. It fits snugly into the check component of your plan-do-check-act cycle. Auditing isn't a haphazard or optional occurrence that you tolerate to maintain certification. It's an invaluable assessment tool that provides a reliable indicator of the integrity of your organization's system and processes. This book presents nine keys that will help your organization reap benefits from its auditing (internal or external) program: * Plan and prepare.* Drive fear out of the audit program.* Ensure adequate training.* Create effective checklists.* Hone your interviewing skills.* Manage the audit team.* Write an informative audit report.* Take action on audit findings.* Report back to top management