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Service Excellence in Organizations, Volume I: Eight Key Steps to Follow and Achieve It
Fiona Urquhart
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Service Excellence in Organizations, Volume I: Eight Key Steps to Follow and Achieve It
Fiona Urquhart
Explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the driving aspects of strategy and philosophy. This first volume offers some theoretical background, and contains practical examples and a self-assessment diagnostic tool to identify organizational areas of strength.
154 pages
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 30 de maio de 2019 |
| ISBN13 | 9781631577017 |
| Editoras | Business Expert Press |
| Páginas | 154 |
| Dimensões | 228 × 150 × 15 mm · 232 g |
