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Customer Service Mclean-Conner
Customer Service
Mclean-Conner
This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations.
250 pages
| Mídia | Livros Book |
| Lançado | 30 de outubro de 2005 |
| ISBN13 | 9781593700539 |
| Editoras | PennWell Books |
| Páginas | 250 |
| Dimensões | 152 × 229 × 23 mm · 567 g |
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