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Scorecards for Results: A Guide for Developing a Library Balanced Scorecard
Joseph R. Matthews
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Scorecards for Results: A Guide for Developing a Library Balanced Scorecard
Joseph R. Matthews
A balanced Scorecard is a performance measurement tool popularized by Robert Kaplan and David Norton in a 1993 "Harvard Business Review" article and subsequently refined by them and others. This title not only explains the original model in terms librarians can relate to, but adapts it to better meet the needs of the library community.
112 pages, Illustrations
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 1 de junho de 2008 |
| ISBN13 | 9781591586982 |
| Editoras | Bloomsbury Publishing Plc |
| Páginas | 112 |
| Dimensões | 176 × 250 × 8 mm · 282 g |
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