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CRM Fundamentals 1st edition
Scott Kostojohn
CRM Fundamentals 1st edition
Scott Kostojohn
"CRM fundamentals describes how to successfully build and execute a customer relationship management system, from managing the initial implementation to maintaining and evolving the program over time. It willhelp you identify goals, line up the right people, plan projects, and choose software packages and consultants. " -- Back cover.
248 pages, 1, black & white illustrations
Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
Lançado | 13 de outubro de 2011 |
ISBN13 | 9781430235903 |
Editoras | Springer-Verlag Berlin and Heidelberg Gm |
Páginas | 248 |
Dimensões | 194 × 235 × 14 mm · 430 g |
Idioma | English |
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