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Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies 1st ed. 2015 edition
Philipp Klaus
Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies 1st ed. 2015 edition
Philipp Klaus
Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
166 pages, biography
Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
Lançado | 2015 |
ISBN13 | 9781349477340 |
Editoras | Palgrave Macmillan |
Páginas | 166 |
Dimensões | 216 × 141 × 14 mm · 217 g |
Idioma | English |
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