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Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization
Loshin, David (President, Knowledge Integrity Incorporated, Silver Spring, MD, USA)
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Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization
Loshin, David (President, Knowledge Integrity Incorporated, Silver Spring, MD, USA)
Sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. This book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes.
108 pages, black & white illustrations
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 29 de novembro de 2013 |
| ISBN13 | 9780124105430 |
| Editoras | Elsevier Science & Technology |
| Páginas | 108 |
| Dimensões | 228 × 151 × 6 mm · 154 g |
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