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![Cover for Peter D. Schiffrin · Customer-centered Reengineering: Remapping for Total Customer Value (Hardcover Book) [English Language edition] (1994)](https://imusic.b-cdn.net/images/item/original/987/9780786302987.jpg?peter-d-schiffrin-1994-customer-centered-reengineering-remapping-for-total-customer-value-hardcover-book&class=scaled&v=1408561410)